Refund policy

Every band is cut and sewn to order, and it has to fit. If yours doesn't, here is how it works.

Returns

Unworn, unwashed bands can be returned for a refund within 14 days of delivery, extended to account for weekends and holidays. You pay the return shipping, and a 25% restocking fee is deducted from the refund. Refunds go back to the original payment method within 5 to 10 business days of the band arriving back.

Need a different size? Return the band under the terms above and order the size you need. The size guide takes ten seconds and gets it right the first time; if you are between sizes, round down, except the Black Sport band and the French terry bands, which finish a little tighter: in those, go up one.

Custom-size and custom-fabric orders are made for you and can't be returned, but if a custom band doesn't fit the measurement you gave, it will be remade at no charge.

Cancellations

Orders can be cancelled within 15 minutes of placing them, from your order confirmation. After that, every band is cut to order and the order can't be cancelled; unworn bands can still be returned under the terms above once they arrive.

Worn or washed bands

For hygiene, bands that have been worn or washed can't be returned. If a band fails within 30 days of delivery because of a seam or fabric defect, send a photo through the contact page and it will be replaced at no charge, with no restocking fee.

How to start a return

Go to the contact page and send your order number and the reason for the return. You'll get a reply within 2 business days confirming the return.

Return address:

CarmaCraft 2210 Holly Springs Pkwy #392 Holly Springs, GA 30142

Not covered

Bands more than 14 days from delivery (extended for weekends and holidays); bands that have been worn or washed; damage from a dryer, hot water, or fabric softener (see the care page); custom orders that match the measurement supplied.